Terms & Conditions
Payment types accepted are Visa and MasterCard, transactions will be billed in the 'currency selected'. You will need to submit your credit card details at the time the order is placed on the website, a confirmation email is sent to confirm goods purchased and value of order. An invoice can also be viewed via your account profile on www.dejavuski.com under order history.
Once the items on your order are in stock and are ready for dispatch, we will process payment for the Goods (plus any delivery charges) using your nominated credit card. You authorize www.dejavuski.com to debit the order value amount from your nominated credit card.
If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.
We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment
Orders over $129.00 are shipped anywhere in Australia free of charge.
Please allow 3-4 days for the delivery of your order
We do not ship outside of Australia.
www.dejavuski.com (“this website”) is operated by Deja Vu Ski and Board Stores (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.
This site is owned and operated by Activ International Pty Ltd T/As Déjà Vu Ski, ABN 19098188526”
Collection of Your Information:
We collect information about you through our websites in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Deja Vu Ski and Board Stores, our users, or others.
Types of Information Collected:
We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.
Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
How we use Your Information:
We may use your collected information in the following ways:
- To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
- To verify your identity and to assist you if you have forgotten your username or password.
- To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
- To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
- To analyze trends and statistics.
- To improve or update this website and our products / services.
- To protect the security or integrity of our website and our business.
- To respond to your enquiries and communicate with you if necessary.
You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please Contact Us if you wish to opt out of receiving communications from Deja Vu Ski and Board Stores.
Website and Credit Card Security:
We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. www.dejavuski.com uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting www.dejavuski.com, especially if you access www.dejavuski.com from a shared computer.
Linking to Third-Party Websites:
When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Deja Vu Ski and Board Stores cannot be responsible for the actions of any third-party web sites.
Deja Vu is dedicated to providing quality products and services to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know.
Deja Vu will only accept returns for the following scenarios:
- Goods damaged or faulty prior to delivery.
- Goods that vary from their description on this website.
- Goods supplied incorrectly.
Our quality control teams do inspect all deliveries to Deja Vu to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.
All returns must be completed through our authorized returns process. Goods must be in original condition. Returns are only accepted within 7 days of receipt of original product. Please contact us on firstname.lastname@example.org with details of your return including the reason for your return. Once your return has been authorized we will arrange a courier to collect the product for return to our warehouse.
For any additional information on our return policies, please contact us on 03 9351 0013 or e-mail us at email@example.com
Description of Products:
The clothing, watersport and snowsport products we sell are made to the highest quality standards and are made from the best suppliers who produce their products in countries in Asia, Europe, North Amercia and Australia.